Can I set a business address or PO box for my delivery address?

We deliver to both residential and business addresses. Some carrier
deliveries may occur after normal business hours. We are unable to
deliver to PO boxes.

When will my package ship?

Orders are shipped within 5 business days of being placed. If you require any edits or cancellations, please email us at
online@wicksfoods.com

Once your order is picked up by the
carrier, you will be emailed a shipping confirmation and tracking
number. Your tracking number will contain the carrier's estimated arrival date & time.

Where do you ship?

We only ship within the continental U.S. We cannot ship to Hawaii, Alaska, or Canada.

Do you charge for shipping?

Orders over $250 shipping is free. A $10 shipping fee is charged for
orders between $100-199. A $25 shipping fee is charged for orders under $100.

Can I cancel or change my order?

Please reach out to us at online@wicksfoods.com

What payment types are accepted? When will my card be charged?

We accept all major credit cards. You will see an authorization form on your credit card as your shipment is being prepared.

My box arrived with melted dry ice, is the product safe to eat?

We advise that you check the internal temperature of all seafood with a thermometer upon delivery. If your products arrive cool to the touch or below 40°, they are safe to refreeze or cook immediately.

How long do my products last in the fridge once thawed?

Wicks Foods products last up to 12 months in the freezer. Seafood products last 3 to 5 days in the refrigerator.